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Moderator Course
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What does a mod do?1 Quiz
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Mod Chat1 Quiz
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Will people respect me?1 Quiz
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What special commands do I get to use?1 Quiz
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Tickets1 Quiz
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Investigations1 Quiz
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Controlling your Anger1 Quiz
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Muting people1 Quiz
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Managing Impulsivity
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Naughty mode
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Use of chat in game
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Skype group protocols1 Quiz
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Gossip and Rumours1 Quiz
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Banning People1 Quiz
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Reasons
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Punishment Guidelines1 Quiz
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Punishment hierarchy1 Quiz
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Punishment Notifications1 Quiz
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Can I give people things1 Quiz
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Using forums
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How do I move from trial to full Mod?1 Quiz
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Why can’t I use game mode?1 Quiz
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Disagreements between players1 Quiz
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Disagreements with other mods1 Quiz
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Disagreements with admin
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Can I lose my rank?1 Quiz
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How do I become an admin?1 Quiz
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How long do I have to wait to be an admin?1 Quiz
Quizzes
Lesson 23 of 28
In Progress
Disagreements between players
Listen to both sides of the story – When two people are having a skirmish, be sure to listen to both of them. Put yourself in each of their shoes. Just by listening and repeating things back it helps solve the issue. Arguments are mostly because one person or often both do not feel heard or understood by the other person. These fights can often be diffused by a mod stepping in and listening to both sides of the story using /msg to talk directly and then repeating back what both people said so that they feel heard and validated.
Resolving Kids’ Arguments